Shipping Policy

Payments

Payments on Herbal Wood Glass can be made through Debit Cards, Credit Cards, Cash Cards, Net Banking and Cash On Delivery (through partner websites).


Card Payments and Net Banking

We also accept Net Banking through banks.

Payments through credit cards are accepted through our secure online payment gateway partners.

In a credit card transaction, you must use a credit card that is preferably in the name of the person placing the order. However, this is not a precondition for placing orders with us. We will not be liable for any card fraud because of the card being used fraudulently. The liability to prevent use of a credit card fraudulently is on you and the onus to 'prove otherwise' exclusively rests on you in event of a probable fraud.

Herbal Wood Glass handles and stores all personal information received from you in accordance with the provisions of applicable law. Please refer to our Privacy Policy in this regard.

Cash on Delivery (COD)

COD is an option to pay at delivery for your product instead of, in advance.

All orders placed via COD will be verified electronically or telephonically before the dispatch takes place.

The option of COD is not available for delivery outside India.

Herbal Wood Glass may refuse COD transaction at its discretion.


Delivery & Payments Terms National

The selected Products would be sent to the addressee by a designated Courier, with whom we would be sharing your contact information. Once an order is placed, we hold the order for atleast 24 hours before the same is processed for shipping.

Once the goods are dispatched it takes the courier service upto 3-4 working days to deliver within India. Delivery to a particular location may be refused in case the courier service does not service the region or the service is refused for whatsoever reason.

The status of your order status can be tracked by accessing our website and logging on the shipping details. The whole order amount including shipping charges will be refunded, if the order is cancelled within the time mentioned as per the cancellation policy, lost or undelivered to your preferred location. Shipping charges will not be refunded if you cancel a part of the order.

International

We deliver all around the world, and offer different shipping options as applicable.

Once the goods are dispatched it takes the service 7-20 working days to deliver outside India depending upon the location.

For orders outside India, international shipping charges as well as duties and taxes as applicable are payable by the customer.